CAN I STILL PURCHASE FROM YOUR WEBSITE?
Yes! We’re currently still able to accept orders. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.
ARE YOU SHIPPING AS NORMAL?
We’re trying to. Our most recent update is that we're currently only shipping from our warehouses from Monday to Friday. However, we'll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. So don't panic, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.
WHAT IS THE AVERAGE SHIPPING TIME NOW?
Currently we are giving a conservative timeline of 30 days to receive your order. We apologize for the delay and as soon as the supply chain returns to normal we will be back to our fast shipping timelines. To compensate for the lengthy shipping delay we have made all shipping free!
HAS COVID-19 IMPACTED LAMPS FROM SPACE'S SUPPLY CHAIN?
Currently, our production operations haven’t been impacted by the spread of COVID-19. We’re monitoring the situation very closely, working with local authorities in affected regions and following the advice of the World Health Organisation. The welfare and health of our suppliers are a top priority for us. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.
HAVE MORE QUESTIONS?
Please contact our support team via email at firstname.lastname@example.org