FAQ

Will I need to buy batteries?
No. Our lamps do not require any extra batteries. It comes with a 400mAH rechargeable battery already built in, and comes with a USB cable to recharge it.

Can I still purchase from your website? 

Yes!  We’re currently still able to accept orders. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.

Are you shipping as normal? 

We’re trying to. Our most recent update is that we're currently only shipping from our warehouses from Monday to Friday. However, we'll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. So don't panic, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.

What is the average shipping time now? 

Currently we are giving a conservative timeline of 30 days to receive your order. We apologize for the delay and as soon as the supply chain returns to normal we will be back to our fast shipping timelines. To compensate for the lengthy shipping delay we have made all shipping free!

Has Covid-19 impacted Lamps From Space's supply chain?

Currently, our production operations haven’t been impacted by the spread of COVID-19. We’re monitoring the situation very closely, working with local authorities in affected regions and following the advice of the World Health Organisation. The welfare and health of our suppliers are a top priority for us. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.

Are the lamps hot when they are turned on?
No, our lamps do not emit any heat. You can safely touch and hold the moon lamp when it is on.

How do I know when my lamp is done charging?
When you begin charging your lamp, the lamp itself will show a light red (or blue) color to indicate that it is charging. When your lamp is no longer glowing red or blue, but is still plugged in, it is fully charged.

Does it come with a stand?
Yes! A wooden magnetic stand comes with every moon.

Is it safe for children?
Yes absolutely. Kids will love our moon!

Is this lamp safe?
Yes. This moon lamp is 100% safe, and has been RoHS and CE certified to prove it. You can also browse our various reviews from previous customers to see its positive feedback.

Do the lamps work while recharging?
No, the moon lamp will only work while unplugged. The battery will last between 6-8 hours depending on how dimmed it is.

Can I customize my lamp size?

Absolutely! You can pick the perfect lamp size for you by choosing the size diameter, quantity, and pressing the add to cart button to get yours today!

Can I buy a gift card?
Definitely! Just click on this link